Privacy Policy

Our Privacy Promise

This Privacy Policy explains how Cybrix LLC ("we", "us", or "our") collects, uses, and protects your information when you use KTL.AI.

1. Information We Collect

Information You Provide

• • Email address - When you sign up for updates or book a demo
• • Name and company - When you contact us or book a demo
• • Communication content - Messages you send us for support

Automatically Collected Information

• • Usage analytics - Page views, clicks, and basic website interaction (via Umami Analytics)
• • Technical information - Browser type, device type, IP address (anonymized)
• • Performance data - Error logs and performance metrics to improve the service

2. How We Use Your Information

We use the collected information to:

• • Provide and improve the KTL.AI service
• • Respond to your inquiries and support requests
• • Send important updates about the service (no marketing spam)
• • Understand how people use our website to make it better
• • Detect and prevent technical issues or security threats

2a. Subprocessors

We use a small number of third-party providers to operate our website and business:

• • Stripe — Payment processing. See Stripe Privacy Policy.
• • Google Forms — Lead capture (book a call / waitlist). See Google Privacy Policy.
• • Umami Analytics — Privacy-friendly analytics. No personal profiles, no ads tracking.

We do not sell your data and do not share it for cross-context behavioral advertising.

3. Information Sharing

We may share your information only in these limited circumstances:

• • Service providers - Third-party services that help us operate (like email delivery)
• • Legal requirements - When required by law or to protect our rights
• • Business transfer - If we're acquired, your information may transfer to the new owner

4. Cookies and Tracking

We use minimal tracking to understand how our website is used:

• • Umami Analytics - Privacy-focused analytics that doesn't track individuals
• • Essential cookies - Required for basic website functionality
• • No advertising cookies - We don't use cookies for ads or cross-site tracking

You can disable cookies in your browser settings, though some website features may not work properly.

5. Data Security

We implement appropriate security measures to protect your information:

• • Encrypted data transmission (HTTPS)
• • Secure hosting infrastructure
• • Limited access to personal data
• • Regular security reviews

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any significant breaches.

6. Your Rights

You have the right to:

• • Access - Request a copy of your personal data
• • Correct - Update or correct inaccurate information
• • Delete - Request deletion of your personal data
• • Opt-out - Unsubscribe from communications
• • Data portability - Request your data in a portable format

To exercise these rights, contact us at:privacy@ktl.ai|support@ktl.ai|ktl.ai/demo-book

7. Data Retention

We keep your information only as long as necessary:

• • Account data - Until you delete your account
• • Analytics data - Aggregated data, stored for up to 2 years
• • Support communications - Up to 3 years for reference
• • Legal obligations - As required by applicable law

8. International Users

KTL.AI is operated from the United States. If you're using our service from outside the US, your information may be transferred to and processed in the United States.

We take appropriate safeguards to ensure your data is protected according to this Privacy Policy.

9. Children's Privacy

KTL.AI is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes by posting the new policy on our website. Check the "Last updated" date at the top to see when it was last revised.

11. Contact Us